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Terms of Service

Last Updated: 27 February 2026

These Terms of Service ("Terms") constitute a legally binding agreement between you ("User", "you", or "your") and Oppian.com Ltd, a company registered in England and Wales ("Company", "we", "us", or "our"), governing your access to and use of VoxNota ("Service"), an AI-powered voice note transcription and organisation platform available at voxnota.com.

By accessing or using the Service, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree to these Terms, you must not access or use the Service.

1. Service Description

VoxNota provides AI-powered voice note recording, transcription, and organisation services. The Service enables you to:

  • Record voice notes via your device's microphone
  • Receive AI-generated transcriptions of your recordings in up to 99 languages
  • Benefit from AI-curated organisation, including automatic categorisation, key point extraction, action item identification, and summary generation
  • Search your notes using semantic search capabilities
  • Access your notes across multiple devices when using an authenticated account

The Service utilises third-party AI providers to deliver transcription and curation features. The accuracy of AI-generated content, including transcriptions and summaries, is not guaranteed and should not be relied upon as a sole source of truth for critical decisions.

2. Acceptance of Terms

By creating an account, accessing, or otherwise using the Service, you confirm that:

  • You are at least 16 years of age, or you have obtained the consent of a parent or legal guardian to use the Service
  • You have the legal capacity to enter into a binding agreement (or your parent or legal guardian does so on your behalf)
  • You will use the Service in compliance with these Terms and all applicable laws and regulations
  • If you are using the Service on behalf of an organisation, you have the authority to bind that organisation to these Terms

3. User Accounts

3.1 Anonymous Use

You may use certain features of the Service without creating an account. When using the Service anonymously, your data is associated with your browser session and is not synced across devices. We do not collect personal information from anonymous users beyond what is strictly necessary for the Service to function.

3.2 Authenticated Accounts

You may create an account using Google OAuth. By creating an account, you agree to:

  • Provide accurate and complete information during registration
  • Maintain the security and confidentiality of your account credentials
  • Notify us immediately of any unauthorised access to your account
  • Accept responsibility for all activity occurring under your account

3.3 Account Merging

If you have used the Service anonymously and subsequently create an authenticated account, your anonymous data may be merged into your authenticated account. Once merged, the data will be governed by the terms applicable to authenticated accounts.

4. Acceptable Use Policy

You agree to use the Service only for lawful purposes. You shall not:

  • Record conversations without the consent of all parties where required by applicable law
  • Upload, record, or transmit content that is unlawful, harmful, threatening, abusive, defamatory, obscene, or otherwise objectionable
  • Use the Service to infringe upon the intellectual property rights of any third party
  • Attempt to gain unauthorised access to the Service, other user accounts, or any computer systems or networks connected to the Service
  • Use the Service to distribute malware, viruses, or any other harmful software
  • Reverse-engineer, decompile, disassemble, or otherwise attempt to derive the source code of the Service
  • Use automated means (bots, scrapers, or similar) to access or interact with the Service without our prior written consent
  • Use the Service in any manner that could interfere with, disrupt, or place an undue burden on the Service or its infrastructure

We reserve the right to suspend or terminate your access to the Service if we reasonably believe you have violated this Acceptable Use Policy.

5. Intellectual Property and Data Ownership

5.1 Your Content

You retain full ownership of all content you create, upload, or record using the Service ("User Content"), including your voice recordings, transcriptions, and any associated metadata. We do not claim any ownership rights in your User Content.

5.2 Licence to Process

By using the Service, you grant us a limited, non-exclusive, worldwide, royalty-free licence to process, store, and transmit your User Content solely for the purpose of providing and improving the Service. This licence terminates when you delete your User Content or your account.

5.3 AI Processing

Your User Content may be processed by third-party AI services for the purpose of transcription, curation, and organisation. Your content is processed transiently and is not retained by AI providers beyond what is necessary to deliver the immediate result.

5.4 Our Intellectual Property

The Service, including its design, software, algorithms, branding, and documentation, is the intellectual property of Oppian.com Ltd and is protected by applicable copyright, trademark, and other intellectual property laws. Nothing in these Terms grants you any right to use our trademarks, logos, or branding without our prior written consent.

6. Subscriptions and Payments

6.1 Subscription Plans

The Service offers both free and paid subscription plans. Details of available plans, features, and pricing are set out on our pricing page. We reserve the right to modify our plans and pricing at any time, subject to the notice provisions in Section 12.

6.2 Billing Cycle

Paid subscriptions are billed on a recurring basis (monthly or annually, depending on the plan selected). Your subscription will automatically renew at the end of each billing cycle unless you cancel before the renewal date.

6.3 Payment

Payments are processed through Fungies.io, our third-party Merchant of Record, who acts as the seller of record and handles all tax collection and remittance on our behalf. By subscribing to a paid plan, you authorise the payment provider to charge your designated payment method for the applicable subscription fees, inclusive of any applicable taxes.

6.4 Auto-Renewal

Your subscription will automatically renew at the then-current rate unless you cancel prior to the renewal date. We will endeavour to notify you in advance of any price increases applicable to your renewal.

6.5 Cancellation

You may cancel your subscription at any time through your account settings. Upon cancellation, you will continue to have access to your paid plan features until the end of the current billing period. No partial refunds are provided for unused portions of a billing period, except as required by law or as set out in Section 8.

7. Free Tier

The Service includes a free tier that provides a limited amount of recording time, as detailed on our pricing page. The free tier is available indefinitely and does not require a payment method. We reserve the right to modify the features or limitations of the free tier at any time, provided that we shall give reasonable notice of any material changes.

8. Refund Policy

8.1 30-Day Money-Back Guarantee

If you are not satisfied with your paid subscription, you may request a full refund within 30 days of the date of purchase. To request a refund, contact us at support@voxnota.com. Upon receipt of your refund request, we will process a full refund to your original payment method within 14 days.

8.2 Statutory Cooling-Off Period

In accordance with the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, if you are a consumer within the United Kingdom or European Union, you have a statutory right to cancel your paid subscription within 14 days of the date of purchase without providing any reason. Our 30-day money-back guarantee exceeds this statutory requirement.

8.3 Refunds After 30 Days

After the 30-day money-back guarantee period, refunds are provided at our sole discretion. Requests may be submitted to support@voxnota.com.

9. Service Availability

We endeavour to ensure the Service is available at all times. However, we do not guarantee uninterrupted or error-free access. The Service may be temporarily unavailable due to:

  • Scheduled or unscheduled maintenance
  • System upgrades or updates
  • Factors beyond our reasonable control, including but not limited to internet connectivity issues, third-party service outages, force majeure events, or acts of government

We do not provide any service level agreement (SLA) and shall not be liable for any loss or damage arising from service unavailability.

10. Limitation of Liability

10.1 General Limitation

To the fullest extent permitted by applicable law, the Company, its directors, officers, employees, agents, and affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, use, or goodwill, arising out of or in connection with your use of the Service.

10.2 Maximum Liability

Our total aggregate liability to you for any claims arising out of or relating to these Terms or your use of the Service shall not exceed the greater of (a) the total amount you have paid to us in the twelve (12) months preceding the claim, or (b) one hundred pounds sterling (GBP 100).

10.3 Exceptions

Nothing in these Terms shall exclude or limit our liability for:

  • Death or personal injury caused by our negligence
  • Fraud or fraudulent misrepresentation
  • Any other liability that cannot be excluded or limited by applicable law

10.4 AI-Generated Content

The Service utilises artificial intelligence to generate transcriptions, summaries, and other processed content. AI-generated content may contain errors or inaccuracies. We make no warranties, express or implied, regarding the accuracy, completeness, or reliability of AI-generated content. You acknowledge that AI-generated content should not be relied upon as a substitute for professional advice or as a definitive record.

11. Termination and Account Deletion

11.1 Termination by You

You may terminate your account at any time by using the account deletion feature in your profile settings or by contacting us at privacy@voxnota.com. Upon termination, your data will be handled in accordance with our Privacy Policy.

11.2 Termination by Us

We reserve the right to suspend or terminate your account and access to the Service at any time, with or without notice, if we reasonably believe that:

  • You have breached these Terms
  • You have violated the Acceptable Use Policy
  • Your continued use of the Service poses a risk to the Service, its users, or any third party
  • We are required to do so by law or regulation

11.3 Effect of Termination

Upon termination, your right to access the Service ceases immediately. We will delete your account data in accordance with our data retention policies, subject to any legal obligations requiring us to retain certain information. Any prepaid subscription fees for unused periods following termination by us without cause shall be refunded on a pro-rata basis.

12. Modification of Terms

We reserve the right to modify these Terms at any time. If we make material changes to these Terms, we will notify you by:

  • Posting the revised Terms on the Service with an updated "Last Updated" date
  • Sending a notification to the email address associated with your account (if applicable)
  • Displaying a prominent notice within the Service

Material changes will take effect no less than thirty (30) days after notification. Your continued use of the Service after the effective date of the revised Terms constitutes your acceptance of the changes. If you do not agree to the revised Terms, you must discontinue your use of the Service.

13. Governing Law

These Terms shall be governed by and construed in accordance with the laws of England and Wales, without regard to conflict of law principles. Subject to Section 14, the courts of England and Wales shall have exclusive jurisdiction over any disputes arising out of or in connection with these Terms.

14. Dispute Resolution

14.1 Informal Resolution

Before initiating any formal legal proceedings, you agree to first attempt to resolve any dispute informally by contacting us at support@voxnota.com. We will endeavour to resolve any dispute within thirty (30) days of receipt of your notice.

14.2 Consumer Rights

Nothing in these Terms affects your statutory rights as a consumer under applicable UK consumer protection legislation, including the Consumer Rights Act 2015. If you are a consumer, you may also have the right to bring proceedings in the courts of your country of residence.

14.3 Online Dispute Resolution

If you are a consumer in the European Union, you may access the European Commission's online dispute resolution platform at ec.europa.eu/consumers/odr.

15. General Provisions

15.1 Entire Agreement

These Terms, together with our Privacy Policy and any other documents expressly incorporated by reference, constitute the entire agreement between you and the Company with respect to your use of the Service.

15.2 Severability

If any provision of these Terms is held to be invalid or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect.

15.3 Waiver

Our failure to enforce any provision of these Terms shall not constitute a waiver of that provision or any other provision.

15.4 Assignment

You may not assign or transfer your rights or obligations under these Terms without our prior written consent. We may assign or transfer our rights and obligations under these Terms without restriction.

16. Contact Information

If you have any questions, concerns, or requests regarding these Terms, please contact us at:

Oppian.com Ltd
Email: privacy@voxnota.com